Choose a path or a service below. You can also search above.
Choose a path to explore support. No account required.
County results include broadly available programs and listings whose service area needs confirmation. A local address alone does not establish eligibility.
Choose a need below, or use Browse Services for all 16 categories.
Categories are listed alphabetically for easier reading and screen-reader navigation.
National affordable-housing search tool used by housing authorities and voucher holders to locate private rentals and affordable properties. Winter Haven Housing Authority directs current voucher holders here for available housing.
What to ask for: Search Polk County and confirm that the owner accepts the resident's voucher or rental-assistance program.
96-unit family community in Lakeland with affordability restrictions. The property publishes 1-, 2- and 3-bedroom layouts.
What to ask for: Affordable-unit eligibility, current rent, deposits and waitlist status.
Affordable senior housing community intended for qualifying older adults; income and age requirements apply.
What to ask for: Age requirement, income limits, available 1-bedroom units and waitlist status.
Two Lakeland apartment communities with a mix of market and income-restricted floor plans. Some units are designated at affordable income levels.
What to ask for: Ask which floor plans are income-restricted, current rent, qualifications and available-now units.
Family/public housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Lakeland-based nonprofit serving Veterans experiencing homelessness or at risk of losing housing. CASS Cares provides crisis intervention, emergency housing stabilization, rental and utility assistance, housing search help, landlord negotiation, move-in support such as security deposits and household setup, basic-needs assistance, benefits advocacy, employment support, and ongoing case-management/navigation.
What to ask for: Ask for Veteran housing stabilization or crisis assistance. Explain whether the Veteran is currently homeless, facing eviction, behind on rent or utilities, needs a deposit/move-in assistance, or needs housing navigation.
Note: CASS Cares states that it serves Veterans facing homelessness and housing instability in Polk and Pinellas Counties. Assistance depends on eligibility, current funding and available program capacity. Call first for current intake.
Current status: Office hours listed by CASS Cares: Monday-Thursday, 9 AM-5 PM.
Family-stability services including financial, food and healthcare assistance; programs may include homelessness prevention or rapid-rehousing support depending on funding.
What to ask for: Family Stability / emergency financial assistance; ask what funding is open today
Lakeland Housing Authority property; call for eligibility and current openings.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
City housing office for affordable-housing programs and renter resources. The office does not lease apartments directly but can connect residents to current housing tools and assistance programs.
What to ask for: Current renter resources, affordable-housing programs, and any open assistance or referral options.
Affordable/public housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Affordable/income-restricted community offering 1- through 4-bedroom apartments. Useful for both individuals and larger households.
What to ask for: Income limits, required documents, current openings and waitlist by bedroom size.
Structured supportive shared/co-living housing for adults, including people facing homelessness, veterans, re-entry barriers, mental-health needs and domestic violence. Drug- and alcohol-free environment.
What to ask for: Current bed/room availability, monthly cost, what utilities/furnishings are included, eligibility and intake process.
Free statewide rental locator recommended by the City of Lakeland for affordable-housing searches. Search by city or ZIP code and filter for rent, bedroom size, accessibility and other needs.
What to ask for: Search Polk County first; then call each property to confirm current availability, income limits and application requirements.
Christ-centered permanent/supportive community and work opportunities for formerly homeless adults in Lakeland.
What to ask for: Current housing application and eligibility
Polk County Continuum of Care / Coordinated Entry resource for people experiencing homelessness or housing instability. Helps complete Coordinated Entry assessment and connect eligible households to participating housing programs; it is not an emergency shelter.
What to ask for: Ask about Coordinated Entry, your current status, required documentation, and what housing programs may fit the household.
Note: Call ahead. Coordinated Entry is an assessment/referral process and does not guarantee immediate housing.
Faith-based second-chance real estate company serving Polk and Hillsborough counties. May be worth contacting for applicants with rental-history or other barriers.
What to ask for: Current rentals, screening criteria, deposits, income requirements and whether a specific background/rental barrier can be considered.
Affordable public housing and Housing Choice Voucher programs for eligible low-income households.
Note: Waiting lists may be closed. Check current status before sending an applicant.
Current status: As of October 3, 2026, the authority states it is not accepting Public Housing or Housing Choice Voucher applications. Recheck for future openings.
Affordable housing community in Winter Haven with multiple income tiers. Ask specifically about Section 8, VASH and other agency rental-assistance acceptance.
What to ask for: Current waitlist, AMI eligibility, voucher/VASH acceptance and required application documents.
Lakeland Housing Authority family housing property.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Public Housing and Housing Choice Voucher programs serving Lake Wales.
Current status: Current website should be checked before applying because Public Housing and Housing Choice Voucher waitlists may be closed.
Affordable community serving seniors and people with disabilities. Call to confirm age/disability eligibility, subsidy structure and openings.
What to ask for: Eligibility, current vacancies, rent/subsidy structure and waitlist.
Public housing, Housing Choice Voucher/Section 8, tax-credit and senior housing programs in the Lakeland area.
What to ask for: Current waiting-list status and application options
Lakeland Housing Authority micro-cottage housing option; call to ask who qualifies.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
County housing office that administers and coordinates affordable-housing and neighborhood programs funded through state and federal sources.
What to ask for: Current renter or housing-stability programs, SHIP-related assistance, and referral options for low-income Polk County residents.
Lakeland housing contact for RBM Homes LLC. Contact Matthew Madathilettu directly regarding current rental availability, application requirements, move-in costs, lease terms, and any housing options that may be appropriate for residents seeking permanent housing.
What to ask for: Ask about currently available units, monthly rent, deposits, application fees, screening requirements, lease terms, utilities, and earliest possible move-in date.
Note: Private housing contact. Availability and rental terms may change; call or email directly for current information.
Current status: Contact directly for current availability.
Family housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Senior housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Housing resource for individuals seeking stable living arrangements. Contact Selah Haven directly for current housing options, eligibility requirements, availability, application steps, fees, and any supportive services offered.
What to ask for: Ask about current housing availability, eligibility requirements, application process, move-in costs, and whether any supportive services or Veteran-specific options are available.
Note: Call or visit the website for current availability and program details.
Current status: Contact directly for current availability.
Income-restricted family apartment community in Bartow, commonly associated with Low-Income Housing Tax Credit affordability.
What to ask for: Current income limits, 2- to 4-bedroom availability and waitlist status.
Income-restricted affordable apartment community in North Lakeland. Ask the leasing office about current income limits, vacancies and waitlist status.
What to ask for: Current income limits, available unit sizes, application fees and waitlist status.
Affordable/public housing property in Bartow listed in Lakeland Housing Authority's property portfolio.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Lake Wales apartment community that publishes 2026 income-limit requirements for affordable units and offers 2-, 3- and 4-bedroom floor plans.
What to ask for: 33%/60% income-qualified units, current pricing, deposits and availability.
Affordable apartment community in downtown Winter Haven with 1-, 2- and 3-bedroom floor plans. Income restrictions apply to qualifying units.
What to ask for: Income-qualified units, current rents, vacancies and waitlist status.
Senior affordable-housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Affordable housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Affordable housing property listed by Lakeland Housing Authority.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Large affordable community with 2- and 3-bedroom homes. Affordable-housing directories identify income-restricted units; confirm current eligibility directly with leasing.
What to ask for: Income-restricted availability, current rent, deposits and required screening.
Provides Veteran and non-Veteran housing and support services for individuals and families experiencing homelessness in Polk County, including SSVF and rapid-rehousing-related assistance for eligible households.
What to ask for: Ask for Polk County housing-program eligibility screening and, if applicable, SSVF Veteran housing assistance.
Note: Current organization name: Vincentian CARES. Formerly St. Vincent de Paul CARES.
Current status: Polk County intake: (863) 608-7078
Lakeland Housing Authority property; call for current program eligibility and vacancies.
What to ask for: Current vacancies, waitlist status, income requirements, bedroom sizes and how to apply.
Public Housing, Housing Choice Voucher/Section 8 and Family Self-Sufficiency services.
Note: As of October 3, 2026, Public Housing and Section 8 waiting lists are closed to new applications. Check the official site for reopening notices.
Walk-in career services on designated days plus appointments, job-search assistance and access to CareerSource programs.
No-cost employment services: job search, computers, phones/fax, resumes, training, WIOA tuition assistance, recruiting events and specialized Veteran services.
What to ask for: Career-seeker orientation; Veteran services if applicable
Veteran employment services specifically recognize barriers such as homelessness, recent incarceration, low income and lack of high school diploma, and can build an individualized employment plan.
Veterans receive Priority of Service. Services include job referrals, individualized employment plans, job-search workshops, tuition assistance, assessments, job fairs, resume help and referrals to support agencies.
Local staffing branch connecting job seekers with employer assignments. Apply online and call the branch for current Lakeland-area openings.
What to ask for: Current openings and application status
Local staffing branch for Winter Haven-area employers and job seekers. Apply online and call for current assignments.
What to ask for: Current Winter Haven assignments
Local employment agency providing temporary, temp-to-hire and direct-hire placements. Assignment length can vary from short-term work to longer placements.
What to ask for: Current openings and temp-to-hire opportunities
Local staffing office offering temporary and temp-to-hire placements. Call/text the branch and ask about current industrial, production, warehouse and other area assignments.
What to ask for: Current assignments and onboarding requirements
Florida’s official statewide workforce portal for job searching, résumé tools, skills matching, workforce registration and employment services.
What to ask for: Employ Florida Help Desk for registration, sign-in, profile, résumé, job-search or website problems. For in-person local assistance, contact CareerSource Polk at (863) 508-1100.
Note: Official Employ Florida Help Desk contact. Local residents who need hands-on assistance can also work with CareerSource Polk.
Current status: Employ Florida Help Desk: 1-800-438-4128 | CustomerInfoCenter@commerce.fl.gov
Locally operated staffing office serving Polk County with light industrial, skilled trades, office services and professional placements.
What to ask for: Temporary, evaluation-hire and direct-hire openings
State vocational-rehabilitation services helping eligible people with disabilities prepare for, obtain, maintain or regain employment.
Temporary and temp-to-perm opportunities in warehousing/logistics, construction, general labor, hospitality/events, manufacturing and light industrial work.
What to ask for: ASAP dispatch and current Lakeland job openings
Quick-start staffing for general labor, warehouses, construction and skilled trades. Early-morning contact can be useful for same-day or short-notice assignments.
What to ask for: Current openings; general labor; skilled trades; temporary-to-hire
Winter Haven staffing company connecting job seekers with flexible and longer-term employment assignments.
What to ask for: Available assignments and application process
Staffing for light industrial, administrative/clerical and skilled trades, including contingent labor, direct hire and longer-term workforce assignments.
What to ask for: Light industrial, clerical and skilled-trade openings
Local recruiting branch connecting job seekers to administrative, industrial, warehouse and skilled-trade roles, including full-time and part-time work.
What to ask for: Current Winter Haven openings; warehouse; skilled trades
Staffing and recruiting for industrial/warehouse, manufacturing/trades, office/administrative, customer service and other local jobs.
What to ask for: Current Lakeland openings and recruiter intake
Flexible and on-demand W-2 work in construction, manufacturing/logistics, hospitality, retail, janitorial and general labor. Job seekers can onboard and view shifts through JobStack.
What to ask for: JobStack onboarding; next available shifts; next-day-pay-eligible assignments
Staffing and recruitment for industrial/logistics and professional work. Use the local office plus Randstad’s online job search for current Lakeland-area openings.
What to ask for: Lakeland openings; industrial/logistics; contract or permanent jobs
Additional Rita Staffing contact for North Lakeland job seekers; use the main online application and ask which Lakeland recruiting team covers the resident’s target work area.
What to ask for: North Lakeland openings and recruiter follow-up
Central Florida staffing company placing office/clerical, accounting, HR, warehouse, pick/pack, assembly, plant operations, management, technical and other roles. Rita states job seekers are not charged for placement services.
What to ask for: 60-second application; available industrial or clerical openings
Winter Haven branch of Rita Staffing with industrial, warehouse, office/clerical and other local placements.
What to ask for: Winter Haven openings and 60-second application
Local Polk County staffing office with light-industrial, manufacturing/logistics, administrative/clerical and professional placements. Resume helpful but not always required.
What to ask for: Current openings; temp-to-hire; no-resume options
Staffing for warehouse/production/manufacturing, equipment operators, drivers, skilled trades and professional positions such as HR, accounting, IT and sales.
What to ask for: Current Polk County openings; temp-to-hire; skilled-trade placements
Talbot House Ministries' Solutions Center is a recommended first stop for residents working on employment. Use the Solutions Center for job searches, resume building, interview preparation, computer access, job placement support, job coaching, professional attire, transportation assistance and related employment guidance.
What to ask for: Start here for help searching for jobs, building or updating a resume, preparing for interviews, using computers for applications, and connecting with employment opportunities.
Accredited American Legion service officers provide free help with VA disability claims, appeals, pension, survivor benefits, and other earned benefits.
What to ask for: Use the American Legion service-officer locator and ask for free VA-accredited claims or appeals assistance.
Note: American Legion service officers provide no-cost representation. Membership is not required to receive claims help.
Current status: Free VA-accredited claims assistance.
AMVETS National Service Officers provide free help with VA disability compensation claims and related benefits. Remote claims assistance is available.
What to ask for: Contact an AMVETS National Service Officer for free claims assistance.
Note: AMVETS states that Veterans do not need to be members to receive free service-officer assistance.
Current status: Free VA-accredited claims assistance.
DAV service officers help Veterans prepare and pursue VA claims and benefits, including disability compensation and appeals.
What to ask for: Find the nearest DAV service office and ask for claims assistance or representation.
Note: DAV provides free claims help through its service-officer network.
Current status: Free VA-accredited claims assistance.
Statewide nonprofit offering low-barrier veteran resources including claims education/coaching, dental referrals through partners, employment network, financial readiness, peer mentoring, resource guides and free-phone support.
Note: The Coalition is not a certified VSO and does not prepare, present, prosecute, or directly represent Veterans in VA disability claims. Use a VA-accredited representative for claim representation.
Main VA medical center for the region with specialty, emergency, dental/oral surgery, rehabilitation, homeless veteran care and other services.
24/7 national VA line connecting homeless or at-risk Veterans and their families to VA homeless programs and local assistance.
PVA provides accredited benefits representation and claims support, especially for Veterans with spinal cord injury or disease and related disabilities.
What to ask for: Use PVA Veterans Benefits services to request accredited claims or benefits assistance.
Note: VA lists PVA among recognized VSOs that provide accredited benefits assistance.
Current status: VA-recognized VSO claims assistance.
Polk County VSO staff provide in-person assistance at the Lakeland VA Clinic on multiple weekdays; FDVA staffs Tuesdays.
Accredited county Veteran Service Officers provide free help with VA benefits, compensation, pension, healthcare, appeals, education, home-loan and other veteran benefits.
What to ask for: Schedule a VSO appointment and bring DD-214, VA letters and medical/service records if available
Official VA search tool for finding and appointing a VA-accredited VSO representative, attorney, or claims agent for benefits claims and decision reviews.
What to ask for: Use the official VA accreditation search to verify that a representative or organization is currently authorized.
Note: VA-recognized VSO representatives provide claims representation free of charge.
Current status: Official VA accreditation and representative search.
Official VA tool for finding accredited VSOs, claims agents and attorneys who can legally represent Veterans before VA.
Official VA disability claim portal and claim-management information. Veterans can file online or work with an accredited representative.
What to ask for: For claims help, use an accredited VSO/representative; Polk County Veteran Services is a local free option
Official VA self-filing option for disability compensation. Veterans may file online through VA.gov or use VA Form 21-526EZ — Application for Disability Compensation and Related Compensation Benefits.
What to ask for: Choose File Online to start the official VA disability claim online. For a paper claim, download VA Form 21-526EZ. Veterans who want help may also use a VA-accredited representative.
Note: Filing assistance is optional. VA-accredited VSOs, claims agents and attorneys can help prepare or submit a claim. Use only accredited representatives for VA claims assistance.
VA homeless-veteran program for assessment, housing connection, treatment and supportive services.
VFW Accredited Service Officers provide free assistance with disability claims, appeals, pension, education, rehabilitation, employment and training benefits, and pre-discharge claims.
What to ask for: Use the VFW claims intake or service-officer locator for free VA-accredited representation.
Note: VFW states that claims assistance is free and does not require VFW membership.
Current status: Free VA-accredited claims assistance.
VVA service officers assist Veterans and families with VA claims and benefits navigation through accredited representation.
What to ask for: Use the VVA service-officer locator to find an accredited representative.
Note: VA lists VVA among recognized VSOs that may provide accredited claims assistance.
Current status: VA-recognized VSO claims assistance.
WWP accredited National Service Officers help eligible post-9/11 Veterans and service members navigate VA disability claims, appeals, increases, secondary conditions, VR&E, caregiver benefits, burial benefits and related VA programs.
What to ask for: Ask the WWP Resource Center to connect the Veteran with Benefits Services.
Note: WWP eligibility generally focuses on post-9/11 Veterans, service members and families.
Current status: Free benefits and claims assistance for eligible participants.
Aetna Senior Medicare Advisor who can assist eligible individuals with understanding Medicare-related coverage options, plan questions, enrollment guidance, and coordination of benefits.
What to ask for: Ask about Medicare coverage options, eligibility, plan benefits, enrollment periods, and what documents or information are needed before an appointment.
Note: Insurance plan availability, eligibility, costs, networks, and benefits can vary. Confirm current plan details directly before enrollment or plan changes.
Current status: Direct Medicare advisor contact.
Florida DCF portal to apply for and manage SNAP, Temporary Cash Assistance, and Medicaid/health coverage.
What to ask for: Call the Customer Call Center or use MyACCESS for SNAP, Temporary Cash Assistance, or Medicaid/health coverage questions.
Note: Online Florida DCF benefits portal — no single local walk-in address is associated with this web resource. Call-center hours can change.
Current status: Customer Call Center hours: Monday–Friday, 8:00 AM–5:00 PM.
Online account for benefit applications, status, letters and other Social Security services.
Note: Online SSA account service — no walk-in address. Use the local SSA field office when in-person help is needed.
National model used by trained providers to help eligible people experiencing or at risk of homelessness pursue SSI/SSDI when serious medical/behavioral conditions create disability barriers.
Note: SOAR is generally accessed through trained community providers rather than as a direct walk-in benefit office. Ask local case-management partners whether a SOAR-trained worker is available.
Local Social Security field office serving Lakeland-area residents with SSI, SSDI and other Social Security benefit services, including applications, case questions, document drop-off and benefit-related assistance.
What to ask for: Say whether the person is applying for SSI, SSDI, or both. Ask for an appointment before visiting and confirm what documents are needed.
Note: SSA recommends making an appointment before visiting a local office. Office information can change; use the official SSA Office Locator to confirm before travel.
Current status: Local SSA field office.
Local Social Security field office serving Winter Haven-area residents with SSI, SSDI and other Social Security benefit services, including applications, case questions, document drop-off and benefit-related assistance.
What to ask for: Say whether the person is applying for SSI, SSDI, or both. Ask for an appointment before visiting and confirm what documents are needed.
Note: SSA recommends making an appointment before visiting a local office. Office information can change; use the official SSA Office Locator to confirm before travel.
Current status: Local SSA field office.
Emergency overnight shelter for homeless and at-risk men; shower, clothing, bed, dinner and breakfast. Lighthouse also operates longer-term residential programming for men and women.
Note: Official site states first 3 nights per month are free, then a nightly fee may apply. Call first.
Low-barrier emergency shelter for adults plus residential programs, affordable housing, employment services, food and free healthcare.
What to ask for: Emergency shelter intake, residential programs, affordable housing or case-management services
Note: Emergency shelter beds are first-come, first-served and eligibility/space can change daily.
Day center for people who are hungry or homeless. Offers meals, showers, hygiene, clothing, mail and phone access, document help and partner referrals. It is not an overnight shelter.
What to ask for: Day-center services, meals, showers, mail, document help or housing-resource connection
Local Salvation Army emergency-assistance resource serving the Lakeland area. The official Lakeland site identifies shelter as a service area, along with food, clothing and other emergency assistance. Programs and bed availability vary by location, so call first to confirm whether overnight shelter, placement, or a shelter referral is available.
What to ask for: Ask specifically whether the Lakeland location currently has overnight shelter, emergency placement, or a referral to an available shelter. Also ask about food, clothing, rent/utility and other emergency help.
Note: The Salvation Army states that programs differ by community. Use the Lakeland site or local-location finder and confirm shelter availability before sending a resident.
Current status: Call first. Shelter programs and availability vary by local office.
Salvation Army emergency-assistance resource serving Winter Haven and East Polk County. Its official local site lists Food, Shelter & Clothing among available service categories, along with rent/utility assistance and other emergency services. Call first to confirm the specific shelter option or referral available for the resident.
What to ask for: Ask whether overnight shelter or emergency shelter placement is currently available, what the intake process is, and whether the office can make a same-day shelter referral if beds are not available.
Note: The local Winter Haven site lists Food, Shelter & Clothing as services. Specific programs can vary, so confirm current shelter availability and intake requirements before travel.
Current status: Call first for current shelter availability and intake.
Federally qualified community health center network offering medical, dental, behavioral and other services with sliding-fee options based on eligibility.
Preventive care, minor illness and chronic disease care. Sliding-fee options; qualifying uninsured residents may receive no-cost care through Polk programs.
Dental exams, X-rays, cleanings, fillings, extractions and prevention. Indigent Polk residents may qualify for no-cost care; Polk HealthCare Plan members have program-specific cost sharing.
Free medical, dental and mental-health care for eligible uninsured, low-income Polk County residents.
What to ask for: Clinic eligibility and appointment
Main VA medical center for the Tampa VA Health Care system. Provides 24/7 emergency room care, primary care, specialty care, mental health services, rehabilitation and other hospital-based services.
What to ask for: Ask for the appropriate clinic or service. For a medical emergency, use the Emergency Department or call 911 when immediate emergency response is needed.
Note: Main hospital campus is open 24/7. Individual clinic hours may vary.
24/7 hospital emergency department for serious illness or injury in Lakeland. For a life-threatening emergency, call 911.
What to ask for: Use the Emergency Department for urgent medical emergencies. Call 911 for life-threatening emergencies or when emergency transport is needed.
Note: Emergency Department operates 24/7.
VA outpatient clinic serving Veterans in Polk County with primary care and additional services including nursing, laboratory, audiology, radiology, social work, psychology, pharmacy and specialty referrals.
What to ask for: Ask about enrollment, appointments, primary care, specialty referrals, pharmacy, mental health and other available clinic services.
Note: Facility hours are generally Monday-Friday, 6:30 AM-4:30 PM; individual service hours may vary.
Free comprehensive care for eligible uninsured Polk County residents, including primary care, diagnostics, pharmacy assistance, dental, behavioral health and vision.
Note: Partner-agency residents including Talbot House may qualify under LVIM eligibility rules; call enrollment for screening.
Florida statewide dental-assistance program providing critical and acute dental care for eligible wounded and disabled veterans who do not qualify for VA dental care. The program focuses on urgent functional dental needs such as pain, decay affecting chewing and nutrition, and missing teeth that may interfere with employment.
What to ask for: Complete the Dental Qualifier Form to request assistance. Be prepared to provide veteran-status and eligibility information. If accepted, additional documents may be required through WVRF's secure application portal.
Note: Eligibility includes Florida residency, discharge other than dishonorable, not qualifying for VA dental care, financial eligibility under program guidelines, and a need for critical dental care. WVRF does not cover routine, cosmetic, orthodontic, or long-term maintenance dental care.
Current status: Applications are accepted online through the Dental Qualifier Form.
24/7 crisis support for anyone experiencing suicidal thoughts, emotional distress, mental-health crisis or substance-use crisis. Veterans can call 988 and press 1 for the Veterans Crisis Line, or text 838255.
What to ask for: Call or text 988. Veterans: call 988 and press 1, or text 838255.
Note: Emergency mental-health and crisis resource. If there is immediate danger, call 911.
Community-based VA counseling center offering confidential, no-cost readjustment counseling and support for eligible Veterans, service members and families, including PTSD, military sexual trauma, grief, family and transition concerns.
What to ask for: Ask about individual or group counseling, PTSD, military sexual trauma, family counseling, bereavement, transition support and eligibility.
Note: Vet Center services are separate from a VA medical clinic and are provided in a confidential, non-medical setting. The national Vet Center Call Center is available 24/7 at 1-877-927-8387. Call before traveling because location details and hours can change.
Current status: Normal hours: Monday–Friday, 8:00 AM–4:30 PM. Hours can change.
Free 24/7 emotional-support line and mobile crisis response in Polk County.
24-hour domestic-violence crisis support in Polk County.
Mental-health therapy, psychiatric/behavioral services and substance-use treatment. Use the appointment line for routine services.
24-hour sexual-assault crisis support.
Community outpatient substance-use and behavioral-health treatment; call the appointment line for routine services.
Confidential veteran-specific crisis support 24/7.
State Veterans skilled-nursing facility in Land O’ Lakes and one of the closer FDVA long-term-care options for Polk County Veterans.
What to ask for: Admissions and current bed availability
Statewide access point for long-term-care information, benefits, in-home services, caregiver supports and local Aging and Disability Resource Centers.
What to ask for: Polk County long-term-care and disability resources
Florida operates state Veterans nursing homes and a Veterans assisted-living/domiciliary home. Admission generally requires qualifying Veteran status, Florida residency and documented need for the level of care.
What to ask for: State Veterans Home admissions / nearest appropriate facility
Official Florida facility database. Search licensed assisted living, adult family care homes, nursing homes, home health, hospice and other providers; facility profiles include licensing and inspection information.
What to ask for: Polk County facilities by level of care
Nonprofit hospice provider serving Polk County. Provides clinical care, symptom management and support in homes, assisted living facilities, skilled nursing facilities and hospitals.
What to ask for: Hospice eligibility / palliative support / care options
The Area Agency on Aging/ADRC serving Polk County. Provides long-term-care counseling, telephone screening, referrals, and help with the Statewide Medicaid Managed Care Long-Term Care pre-enrollment process.
What to ask for: Long-Term Care screening / professional referral
Case-managed in-home support for eligible older adults, including personal care, homemaking, companionship and respite. Polk County applications are coordinated through Senior Connection Center.
What to ask for: In-home care / personal care / respite eligibility
Provides new and refurbished medical equipment and safety devices for qualifying adults in Polk, Orange and Seminole counties.
What to ask for: Wheelchairs, walkers, safety equipment and eligibility
VA contracts with community nursing homes for eligible Veterans who require 24-hour skilled nursing care. Eligibility depends on clinical need, service-connected status, disability level, income and availability.
What to ask for: Community Nursing Home eligibility through VA social work
For Veterans who do not need hospital or nursing-home care but cannot safely live alone because of medical or psychiatric conditions. Settings can include assisted living, personal care, family care and group living homes.
What to ask for: CRC assessment through VA social work
VA options may include Home Based Primary Care, Homemaker/Home Health Aide, adult day health care, skilled home health, respite, Veteran-Directed Care, hospice and palliative care.
What to ask for: Geriatrics/Extended Care assessment through VA social worker
VA Community Living Center at James A. Haley Veterans’ Hospital providing short-term rehabilitation, long-term care, and hospice/palliative care for eligible Veterans.
What to ask for: CLC eligibility / rehabilitation / long-term care
Residential VA rehabilitation and treatment program for eligible Veterans who need a structured level of care. VA Tampa identifies its Temple Terrace domiciliary as serving Veterans who are homeless or at risk of homelessness. VA Mental Health Residential Rehabilitation Treatment Programs may address homelessness, substance use disorders, mental health needs, rehabilitation, recovery, health maintenance, community reintegration, employment and housing goals.
What to ask for: Ask for screening or referral to the Tampa VA Domiciliary / Mental Health Residential Rehabilitation Treatment Program. For Veterans who are homeless or at imminent risk, VA Tampa Homeless Veteran Care can also be reached at (813) 972-7015, and the National Call Center for Homeless Veterans is available 24/7 at 877-424-3838.
Note: This is a clinical residential rehabilitation/treatment program, not ordinary permanent housing or an emergency shelter. Admission depends on VA eligibility, clinical assessment, program criteria and bed availability.
Current status: Call first for referral, eligibility screening and current bed availability.
Free services for eligible at-risk seniors in greater Lakeland/Bartow/Mulberry/Fort Meade, including medical transportation, hot meals, supplemental groceries, ramps and personal-care boxes.
Door-to-door call-ahead transportation for eligible people unable to use regular fixed-route service and for qualifying transportation-disadvantaged riders.
What to ask for: Eligibility application and reservation rules
Countywide fixed-route buses serving Lakeland, Winter Haven, Bartow, Auburndale, Haines City and other areas. Call for routes, schedules and reduced-price programs.
Download Lyft from the Apple App Store or Google Play. Create an account, verify the phone number, add the agency-issued code when provided, and confirm pickup/drop-off before requesting the ride.
Note: Do not share agency ride codes. Keep track of rides used.
Approved residents can receive a Lyft ride code through the agency. The resident must have the Lyft app and an account. Your existing program checklist allows up to 8 rides per code, up to $25 per ride, for approved transportation needs.
What to ask for: Case Manager for current code availability and eligible trip purpose
Note: Resident pays any cost above the ride limit plus tips/cancellation/extra charges. Codes and agency funding are limited.
Eligible Veterans may receive mileage reimbursement or approved special-mode transportation for VA care.
VA transportation for eligible Veterans with VA-authorized appointments, based on availability and local ridership guidelines.
Free volunteer-supported transportation, mainly for medical appointments, for eligible at-risk seniors in greater Lakeland/Bartow/Mulberry/Fort Meade.
Job seekers can use computers, fax machines and phones for employment activities and receive staff assistance.
Needs-based national program for low-income and at-risk U.S. military veterans. Eligible veterans may receive a free smartphone and one year of phone service to help with employment, appointments, family connections and access to essential services.
What to ask for: Apply through the Veteran Mobile Program request page. Be prepared to provide veteran-status documentation and information used to determine program eligibility.
Note: This is a needs-based program for low-income and at-risk veterans. Due to high demand, applicants may be placed on a waitlist. Program availability can change.
Current status: Veteran phone applications are accepted online; waitlist may apply.
Federal benefit that reduces the monthly cost of phone or internet service for qualifying low-income households. Apply through the National Verifier, then choose a participating provider.
What to ask for: National Verifier application or paper application
Obtain a certified Florida birth certificate in person through Polk County Vital Statistics, by mail, or online through the state-authorized VitalChek service.
What to ask for: Bring a valid, unexpired photo ID and complete the Florida Birth Record application with the person's full name, date and county of birth, mother's full name including maiden name, and father's full name. If you do not have acceptable photo ID, call Vital Statistics before traveling because an authorized-person or affidavit process may be required.
Note: Current Polk County fee is $15 for the first birth certificate and $5 for each additional copy ordered for the same person at the same time. Florida birth records from 1930 forward are available locally; earlier or sealed records must be requested through the state Bureau of Vital Statistics. Call the Lakeland office before traveling.
Current status: Lakeland Vital Statistics hours are generally Monday–Friday, 8:00 AM–4:00 PM, excluding holidays. The county advises calling ahead because the Lakeland office may occasionally close due to staffing.
Florida Veteran Cell Phone & Service Program for eligible Florida Veterans and transitioning service members, offered through the Coalition’s partnership with Cell Phones for Soldiers. Eligible participants may receive a device if needed plus service. Assistance is limited to one phone/service benefit per eligible Veteran, quantities are limited, and pickup instructions are sent by email.
What to ask for: Use the program page to review current eligibility and request assistance. Watch the email address used for the request for pickup instructions and follow-up.
Note: Eligibility is limited to Florida Veterans or transitioning service members. One phone/service benefit per eligible Veteran. Quantities are limited and availability can change.
Veterans enrolled in VA health care can request a physical Veteran Health Identification Card (VHIC) for VA health-care check-in and Veteran identification. Request it online or in person through a VA medical center.
What to ask for: If you are already enrolled in VA health care, call James A. Haley and ask for the enrollment coordinator to arrange your VHIC photo/identity verification, or request the card online through VA. Bring a current unexpired driver license, passport, or government photo ID. If the ID does not show your current address, bring a separate document that confirms your address.
Note: You must be enrolled in VA health care before receiving a VHIC. If you are not enrolled, complete VA Form 10-10EZ or register for care first. VA says cards mailed within the United States generally arrive in 7–14 days. Do not submit duplicate VHIC requests because that can delay processing.
Current status: Call James A. Haley Veterans’ Hospital before traveling and ask for the enrollment coordinator or patient registration office for current VHIC procedures.
Official federal route for requesting military personnel records and DD-214 copies.
Lakeland service center for original, replacement, or renewal Florida driver licenses and state ID cards. Appointments are required for driver license and ID card services.
What to ask for: For a new Florida ID or driver license, bring proof of legal status/identity, proof of Social Security number, and two proofs of Florida residential address. Bring certified name-change documents if your current name differs. First-time adult drivers must also complete the required traffic-law/substance-abuse course and pass the knowledge, road, and vision requirements.
Note: Examples of identity/legal-status documents include a certified U.S. birth certificate, valid U.S. passport, Certificate of Naturalization, or Consular Report of Birth Abroad. Social Security proof may include an original Social Security card, W-2, or pay stub showing the name. If you cannot provide two address documents, ask about the FLHSMV Certification of Address process before your appointment.
Current status: Lakeland Service Center: Monday–Friday, 8:30 AM–5:00 PM. Driver license and ID card service cutoff is 4:00 PM. Appointments are required.
Florida Veterans can add a Veteran designation (“V”) to a Florida driver license or state ID card at a Polk County Tax Collector Service Center. This is a state-issued Veteran designation, not a VA health ID card.
What to ask for: Make an appointment and bring acceptable proof of Veteran service. Polk County currently lists DD Form 214, Veteran Identification Card, or VA FL24-323 letter as acceptable proof for the Veteran designation.
Note: Polk County currently lists a $6.25 service-center fee for an original, renewal, or replacement license/ID with the Veteran designation; other driver-license or ID fees may also apply depending on the transaction.
Current status: Lakeland Service Center: Monday–Friday, 8:30 AM–5:00 PM. Driver license and ID card service cutoff is 4:00 PM. Appointments are required.
VSO staff can help veterans identify which service/benefit documents are needed and navigate VA benefit documentation.
Official route for replacing a lost or damaged Social Security card. Start the request online when eligible; if an office visit is needed, use the Lakeland Social Security office.
What to ask for: Start a replacement-card request online. If SSA directs you to an office, make an appointment and bring the original identification/citizenship or immigration documents SSA requests for your situation.
Note: Replacement Social Security cards are free. The local office does not print a replacement card while you wait; after SSA completes the request, the replacement card is normally mailed in about 5–10 business days.
Current status: SSA recommends making an appointment before visiting. Call (800) 772-1213 or use the official SSA office locator to confirm current office hours and service requirements.
Day-center staff help people experiencing homelessness obtain important documents and provide mail services when a stable address is unavailable.
People experiencing homelessness can use phone access for interviews and appointments, free Wi-Fi and mail services during day-center hours.
Emergency financial assistance for eligible Air Force and Space Force members, Guard/Reserve members, retirees and eligible dependents. Support may include rent/utilities, medical or dental expenses, vehicle repairs, emergency travel, funeral expenses and disaster needs.
What to ask for: Ask a Financial Assistance case manager to screen the emergency and current eligibility.
Note: Branch/status-specific. Retired Air Force/Space Force members may qualify on a case-specific basis.
One-time, non-repayable assistance of up to $2,500 for qualifying active-duty families or eligible American Legion members with minor children in the home. Can support basic shelter, utilities, food, clothing and certain medical needs. WHAT TO ASK FOR: Contact a local American Legion post or the Florida Department; the application must begin at the local level.
Note: This program is specifically for eligible families with minor children and normally begins through a local Legion post or department.
24/7 military-family emergency communications, resource navigation and access to military aid society financial assistance for eligible service members, military retirees, medically retired members and eligible family members. Financial assistance can include emergency travel, food and shelter.
What to ask for: Call the Hero Care Center and explain the emergency. Ask whether the caller is eligible for military aid society financial assistance.
Note: General separated Veterans are not automatically eligible for Hero Care financial assistance unless they meet the listed military-retiree/medical-retirement criteria; the Red Cross can still provide information and referrals to Veterans and families.
Current status: Available 24/7.
Official nonprofit of the U.S. Army providing grants and zero-interest loans for eligible Soldiers, retired Soldiers, medically retired Soldiers and qualifying family members. Assistance may cover rent, utilities, food, vehicle repairs, medical/dental expenses, emergency travel and disaster needs.
What to ask for: Apply online or ask AER to screen eligibility for emergency financial assistance.
Note: This is branch-specific; ordinary separated Army Veterans who are not eligible retirees may not qualify.
Financial, food and healthcare assistance; call for current homelessness-prevention or emergency-assistance funding.
Emergency financial aid for a narrowly defined group of qualifying post-9/11 combat-wounded Veterans. Assistance may address rent, mortgage, utilities, auto payments, groceries and other urgent needs. WHAT TO ASK FOR: Review eligibility before applying; the program requires specific Iraq/Afghanistan service, injury, rating and discharge criteria.
What to ask for: Screen the Veteran carefully for the program's post-9/11 Iraq/Afghanistan combat-service, injury, disability-rating, discharge and financial-emergency requirements before applying.
Note: This is a specialized program. Do not send every Veteran here; screen eligibility first.
Military aid society for Coast Guard personnel and families. Eligible Coast Guard community members, including retirees, may receive loans or grants for qualifying emergency needs and disaster-related assistance.
What to ask for: Contact CGMA or a CGMA representative and ask for emergency-assistance eligibility screening.
Note: Branch/status-specific assistance. Contact CGMA directly for current eligibility and available programs.
Emergency disaster-relief assistance for qualifying ill, injured or wounded Veterans and certain surviving spouses affected by natural disasters such as hurricanes, tornadoes, floods and fires. Assistance may include a disaster-relief draft and emergency supply kit.
What to ask for: Review DAV disaster-relief eligibility and contact DAV after a qualifying disaster.
Note: This program is specifically for disaster-related emergencies and has eligibility criteria.
Veteran-focused financial-readiness education and connection to practical resources.
Florida-based emergency financial assistance for qualifying Veterans and military families facing urgent hardship. Potential help may include shelter, food, utilities, transportation and some critical health expenses. Florida Veterans Foundation partners with PROJECT: VetRelief for the application pathway.
What to ask for: Ask for PROJECT: VetRelief Emergency Assistance. Confirm Florida residency, discharge character, income sustainability, documents required and current funding before submitting.
Note: Florida residency and eligibility rules apply. American Legion membership is not required. Funding is charitable and not guaranteed.
Current status: Current Florida program; apply through PROJECT: VetRelief.
Critical-needs case management and, for qualifying applicants, direct financial support for urgent housing and utility needs. The program serves parts of the post-9/11 military and Veteran community, including some combat-wounded Veterans, Veterans experiencing homelessness and Veterans who survived military sexual trauma.
What to ask for: Complete the Connect to Services application and ask specifically for Critical Needs screening.
Note: HOPE states this is not a same-day emergency cash program; processing may take about 3-4 weeks depending on eligibility and volume.
Current status: Direct financial support may be available for qualified applicants.
Basic-needs assistance may include rent/mortgage help, utility assistance, emergency food, clothing, financial coaching, credit restoration and free tax preparation depending on eligibility and funding.
What to ask for: Basic Needs Assistance; ask which funds are currently open
Emergency financial support for eligible active-duty and retired Sailors and Marines and their families. Services include interest-free loans and grants, emergency travel, utility help, vehicle-repair assistance and disaster relief.
What to ask for: Use the location finder to contact the nearest NMCRS office. For after-hours emergencies call the American Red Cross at 877-272-7337.
Note: Eligibility is branch/status-specific. Florida offices include Jacksonville, Pensacola, Key West and others.
National military nonprofit. Current direct assistance is specialized, including support for qualifying combat Veterans entering or participating in approved inpatient treatment for PTSD, substance use or other trauma-related conditions. WHAT TO ASK FOR: Email the Veteran's name, branch, brief emergency description and contact number. Ask whether the current need fits an open program.
Note: Current emergency financial assistance is primarily focused on active-duty service members and specialized programs. Confirm eligibility before referring a separated Veteran.
Short-term financial assistance for qualifying military families and Veterans experiencing hardship. Assistance categories and eligibility depend on military status, service era and the nature of the hardship. WHAT TO ASK FOR: Review eligibility first, then apply through My Operation Homefront during the current application window.
Note: Beginning in 2026, the CFA application window is generally the 1st through the 10th of each month. Confirm current rules before applying.
National nonprofit providing individualized support to qualifying wounded, critically ill and injured service members, Veterans and military families. Support can include financial and practical assistance tied to recovery and transition. WHAT TO ASK FOR: Call or submit the assistance contact form and describe the service-connected injury/illness and current barrier.
What to ask for: Call 760-725-3680 or use the assistance form to connect with a case manager and describe the service-connected injury/illness and urgent need.
Monthly Veteran food distributions and pantry events in Orlando for eligible service members and Veterans. Monthly distributions provide substantial groceries at no cost; registration is required. WHAT TO ASK FOR: Register online for the current distribution or pantry event before traveling.
Note: Event dates, locations and capacity can change. Check the current Orlando page first.
Transportation support for qualifying low-income Veterans who cannot access VA Beneficiary Travel or other transportation. May include public-transit passes, Lyft/Uber or long-distance bus tickets in participating markets including Orlando. WHAT TO ASK FOR: The Veteran should speak with the VA social worker. Transportation requests are coordinated through VA social work, not directly as a self-service ride program.
Note: Availability and service radius depend on market and funding.
One-on-one casework and resource navigation for Veterans, caregivers and families. The Casework team can help identify services and support options when a Veteran is facing a complex or urgent barrier.
What to ask for: Email the Casework team with the Veteran's situation and ask for one-on-one assistance and resource coordination.
Note: This is casework/resource navigation; do not present it as guaranteed direct cash assistance.
National case-management and financial-assistance network for Veterans experiencing or at risk of homelessness. Potential help may include housing-related costs and other stabilization needs based on screening and funding. WHAT TO ASK FOR: Submit a new applicant inquiry online and upload requested documentation. Email NCMN if there is an immediate eviction, foreclosure, utility shutoff or other urgent housing crisis.
Note: Screening may take time. For an immediate housing crisis, also contact the National Call Center for Homeless Veterans at 877-424-3838.
Live referrals to currently funded rent, utility, mortgage and emergency-help programs in Polk County.
What to ask for: State exact need: rent, deposit, electric, water, application fee, food, transportation, etc.
IRS-certified free tax-preparation referrals for qualifying households during tax season; 211 can identify current Polk County sites.
National nonprofit providing one-time emergency financial assistance to eligible post-9/11 Veterans, service members and military families. Approved assistance may address housing, utilities, transportation and food, with payment made directly to the vendor.
VFW program providing grants of up to $2,500 for eligible active-duty service members, including activated Guard/Reserve, facing unexpected financial hardship tied to deployment or military-related activity/injury. WHAT TO ASK FOR: Confirm active-duty/activated status and current eligibility before applying.
Note: This program is for active-duty service members, including activated Guard/Reserve, when the hardship is tied to deployment or other military-related activity/injury. It is not a general separated-Veteran grant.
No-cost support and resource navigation for eligible post-9/11 wounded, ill or injured Veterans, service members and families. The Resource Center can connect callers to WWP programs and vetted outside organizations for urgent needs, benefits, financial concerns, mental health, housing and other barriers.
What to ask for: Describe the immediate emergency or barrier and ask the Resource Center to identify WWP or outside resources that fit the Veteran's eligibility.
Note: WWP's Resource Center does NOT provide direct emergency cash assistance itself. It connects eligible warriors and families to WWP programs and vetted outside resources.
Current status: Resource Center hours: Monday-Friday, 9 AM-9 PM ET; chat Monday-Friday, 9 AM-7 PM ET.
Live food-distribution finder that includes Polk County mobile and partner distributions. Best for current dates and locations.
Food-assistance applications and basic-needs support through Lakeland and Winter Haven H.O.P.E. Center locations.
Thrift-store and H.O.P.E. Center network; call regarding current clothing, household-goods or assistance options. Donation inventory changes constantly.
Clothing pantry and thrift-store resources, plus basic-needs assistance.
Mobile food pantries, emergency food for homeless outreach, clothing pantry and other basic-needs assistance.
Local Salvation Army assistance and thrift/donation network. Call before referring for household goods or emergency-assistance availability.
Note: Inventory and direct-client furniture assistance vary. Confirm before travel.
Talbot House accepts many clothing, bedding and hygiene donations for client use but does not accept furniture due to storage. Case management can use partner referrals for move-in needs.
Note: For furniture, use community partners/211 rather than sending furniture donations to Talbot House.
Meals and basic-needs services are integrated into homeless services; shelter and program residents can access additional case-management supports.
Breakfast and lunch on weekdays, additional community meals, food pantry, showers, hygiene, clothing, mail/phone access and homelessness-resource support.
24/7 referrals to food pantries, meal programs and emergency food resources based on ZIP code.
Use 211 to locate agencies, churches and donation programs currently offering furniture, beds, household goods, linens or move-in assistance.
Eligible career seekers may qualify for tuition assistance for approved training, books, materials, uniforms and supplies, with employment support after training.
For eligible ages 16-24: career exploration, GED completion support, paid training and internships.
Free adult tutoring in reading, writing, math, English and skills that help adults prepare for GED testing, employment and daily life.
Official VA education-benefits information for eligible Veterans and dependents, including the Post-9/11 GI Bill and on-the-job training/apprenticeship benefits.
Employment, education and rehabilitation services for eligible Veterans with service-connected disabilities and employment barriers.
State reentry information and transition resources for people returning from incarceration.
Civil legal aid for eligible clients in areas such as housing, public benefits, consumer issues, family law/domestic violence, elder law and disaster legal services.
Provides comprehensive support for people transitioning from incarceration, including employment preparation, housing placement, legal assistance, counseling, peer support, and family-reunification services.
What to ask for: Call the re-entry line and explain release status, immediate job needs, transportation needs, and any supervision requirements.
Note: Criminal-record guidance: YES - re-entry program. Best for people returning from incarceration or residents whose criminal record is a major barrier to employment.
Polk County problem-solving court for eligible veterans involved in the criminal justice system. The program coordinates court supervision with treatment, behavioral health, VA and community-based support services.
What to ask for: Ask for Veterans Treatment Court referral information, eligibility requirements, and the current intake process. Program contact: Lori Beisner, Director of Problem Solving Courts. Program Specialist: Ashley Smith, (863) 534-7785.
Note: Participation and eligibility are determined through the court process. Call before visiting to confirm the current referral procedure and program requirements.
Use 211 when a resident needs a current local referral for civil legal aid, record-related help, re-entry ministries, second-chance employment, clothing, housing or other stabilization services.
What to ask for: Ask specifically for Polk County legal aid, re-entry or second-chance programs that are accepting referrals now.
Note: Referral/navigation resource; 211 does not itself provide legal representation.
U.S. Department of Labor-supported career resource network. American Job Centers may provide free computers, phones, internet, resume help, job search, career counseling, training referrals and supportive-service information. WHAT TO ASK FOR: Ask for the nearest American Job Center or use the locator by ZIP code. Veterans should ask about priority of service and veteran employment staff.
DAV benefits advocates provide free help with VA claims, appeals and earned benefits. DAV also operates volunteer transportation to VA and other medical appointments in many communities. WHAT TO ASK FOR: Use the locator to find the nearest DAV National Service Office for claims help or ask the local VA about DAV transportation.
Note: No DAV membership is required for free claims assistance.
National network of partner food banks. Use the online finder to identify the food bank serving the resident's location and then locate pantry distributions. WHAT TO ASK FOR: Use the ZIP-code finder for the nearest partner food bank; then ask that food bank for pantry locations and current distribution schedules.
Veteran-focused resource hub covering phones, dental referrals, claims education, employment, peer support and other statewide opportunities.
HUD-approved housing counselors can help with rental problems, eviction, homelessness, budgeting, foreclosure and other housing barriers. HUD states that foreclosure, eviction and homeless counseling are always free. WHAT TO ASK FOR: Ask for a HUD-approved housing counseling agency serving the resident's ZIP code and explain the immediate housing problem.
National HUD contact to locate local Public Housing Agencies and learn where to ask about Housing Choice Vouchers/Section 8 and public housing. WHAT TO ASK FOR: Ask for the Public Housing Agency serving the resident's county and whether applications or waitlists are currently open.
IRS-supported Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) sites provide free basic tax-return preparation for qualifying taxpayers. WHAT TO ASK FOR: Use the locator or call to find a nearby VITA/TCE site. Ask what identification and tax documents are required before the appointment.
National locator for nonprofit civil legal-aid organizations funded by the Legal Services Corporation. Local programs may handle housing, benefits, consumer, family and other civil matters depending on eligibility and priorities. WHAT TO ASK FOR: Use the locator for the resident's ZIP code and call the local legal-aid program to confirm whether the specific legal issue is accepted.
Department of Defense support for eligible recently separated or retired service members and families, including transition consultations, career planning, financial counseling, counseling and referrals. WHAT TO ASK FOR: Ask for a Transitioning Veterans consultation or help connecting to benefits, career, financial, housing, counseling or VA resources.
Note: Full access for most recently separated/retired service members generally extends through 365 days after separation or retirement; verify eligibility.
VA's main information number for routing Veterans, families, caregivers and survivors to the correct VA service. WHAT TO ASK FOR: Call when you know the Veteran needs VA help but are not sure which VA office or program owns the issue.
National veteran-homelessness coalition with a veteran referral helpline and a large network of community-based veteran providers. NCHV itself does not provide housing or case management. WHAT TO ASK FOR: Ask for help locating veteran housing, employment, legal, records-replacement, or community-based services when local options have been exhausted.
Confidential support, safety planning and local referrals for people experiencing relationship abuse or domestic violence. WHAT TO ASK FOR: Call, text START to 88788, or use online chat. Ask for safety planning and local shelter/advocacy options.
Confidential help and service referrals for potential victims and survivors of human trafficking; support is available in more than 200 languages. WHAT TO ASK FOR: Call 24/7, text 233733, or use chat. Ask for safety planning and local emergency, transitional or long-term services.
Free national database of vetted military and veteran services covering housing, financial help, food, home goods, health, employment, education, legal services, transportation and more. WHAT TO ASK FOR: Search by ZIP code and need. This is one of the strongest backup tools when a resident has a specialized need not covered by the local guide.
Free and confidential treatment referral and information for mental-health and substance-use disorders, prevention and recovery. WHAT TO ASK FOR: Ask for treatment programs in the resident's ZIP code, including detox, outpatient, residential or medication-assisted treatment as appropriate.
Live community-resource navigation for Polk County and Central Florida. Use 211 to locate current food, housing, rent and utility help, legal and re-entry services, transportation, healthcare, domestic-violence resources and other local assistance.
What to ask for: Give the resident's ZIP code and exact need. Ask for at least two current options and confirm intake steps, documents, appointments, eligibility and whether funding is currently available.
Note: This is the main 211 directory entry. Topic-specific 211 referral cards may also appear inside relevant service sections.
Connects individuals and families to emergency food providers, meal sites, food banks, government nutrition programs and other social services. WHAT TO ASK FOR: Give the resident's ZIP code and ask for the nearest pantry, meal site or emergency food option. Text questions to 914-342-7744.
Note: Telephone service operates Monday-Friday, 8 a.m.-8 p.m. ET; confirm current hours online.
National Veterans Benefits Administration line for disability compensation, pension and other VA benefit questions. WHAT TO ASK FOR: Use for status or general benefit questions. For filing strategy or representation, use an accredited VSO such as Polk County Veteran Services, DAV, VFW or American Legion.
National VA line for caregivers, family members, friends, Veterans and community partners. Provides information, short-term support and connection to local VA Caregiver Support teams. WHAT TO ASK FOR: Ask about local caregiver support, respite-related resources, education, counseling and caregiver eligibility programs.
National help line for GI Bill and other VA education benefits, payment questions, eligibility and approved education or training programs. WHAT TO ASK FOR: Ask about education benefit eligibility, remaining entitlement, application status or whether a school/training program is approved.
National help line for VA health-care eligibility and enrollment. Veterans can apply for VA health care by phone and get help with VA Form 10-10EZ. WHAT TO ASK FOR: Ask to screen eligibility and complete or check a VA health-care enrollment application.
National VA homelessness resources and connection to VA-supported housing and care.
Nationwide VA-funded provider network for homelessness prevention and rapid re-housing. Depending on eligibility and provider funding, services may include case management and temporary financial assistance tied to housing stability. WHAT TO ASK FOR: Ask the Homeless Veterans Call Center to identify the SSVF provider serving the Veteran's current county or planned destination.
Note: Provider funding and allowable financial assistance can change. Confirm current eligibility and available funds.
Free, confidential VA navigation for women Veterans, including health-care enrollment, appointments, eligibility questions, benefits information and connection to local Women Veterans Program Managers. WHAT TO ASK FOR: Ask for help enrolling in VA health care or connection to the Women Veterans Program Manager at the Veteran's VA facility.
24/7 connection to Vet Center readjustment counseling. Vet Centers provide confidential, no-cost counseling and referrals in community settings for eligible Veterans, service members and families. WHAT TO ASK FOR: Ask to connect with the nearest Vet Center for readjustment counseling, PTSD/MST-related support, family counseling or community referrals.
Funding, waitlists, eligibility, hours, staffing assignments and unit availability can change. Website buttons are shown only where an official or authoritative current destination has been verified. This guide is a referral tool, not a guarantee of service or eligibility. For higher-level-of-care placement, clinical eligibility decisions must be made by qualified providers.
Save useful organizations for quick access. Only resource names are stored on this device. No resident names, case notes, medical information, Social Security numbers, or other confidential information are collected.
Choose the resource areas you want to work on. This plan stores only your selected categories on this device—no names, case notes, Social Security numbers, medical information, or other personal information.
Track resource contacts and follow-up actions. Entries are saved only on this device/browser.
| Date | Organization | Person Spoken With | Follow-Up Date | Next Step / Notes | Action |
|---|
No contact log entries yet.
Veteran & Community Resources
This public guide includes optional local planning tools, including the Calls & Follow-Ups, resource checkboxes, and My Next Steps. Information entered into these tools is stored only in this browser/device and is not sent to the website operator. Do not enter Social Security numbers, medical details, VA claim numbers, passwords, or other sensitive information.
Sharing works from the live HTTPS website. A downloaded or sandbox-preview copy does not have a public web address to share.
Deploy this PWA to Netlify or another HTTPS host first. After deployment, this section will automatically show the working Share Menu, Copy Live Link, and Email Guide controls using the public website address.
Use the steps below for your device. The guide must be opened from its live HTTPS web address for installation.